Refund policy

Returns & Pre-Order Policy

We want you to feel confident shopping with Syndicate. If you have a question about your order, contact us at syndicate.wear@outlook.com.

Returns

You may request a return within 14 days of delivery. Items must be unused, unworn, unwashed, and in their original condition, with original tags and packaging included. Proof of purchase is required.

To request a return, email syndicate.wear@outlook.com with your order number and the items you wish to return. We’ll review your request and provide return instructions and the return address.

Customers are responsible for return shipping for change-of-mind returns.

How to Package and Send an Approved Return

Once your return request is approved:

Repackage your items. Place items in their original packaging, including any tags and accessories. Use a secure outer shipping bag or box to protect them during transit.
Include your order details. Place a note inside with your name, order number, and the email address used for your purchase.
Prepare the package. Remove or cover old shipping labels and seal the package securely.
Use the return address we provide. Do not send your return to the address on the original package unless we instruct you to do so.
Ship within 14 days of approval. For change-of-mind returns, purchase return postage. If your item is damaged, defective, or incorrect, follow the shipping instructions we provide; we’ll cover necessary return shipping costs.
Keep your shipping receipt. We recommend a tracked shipping service. Email your tracking number to syndicate.wear@outlook.com so we can help monitor your return.

Approval to send a return does not guarantee a refund. We’ll inspect the returned items to confirm they meet the conditions of this policy, subject to your rights under applicable law.

Damaged, Defective, or Incorrect Items

Contact syndicate.wear@outlook.com as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and, if possible, photos of the issue.

We’ll work with you to arrange an appropriate replacement or refund and cover any necessary return shipping costs. The unused-item and original-packaging requirements do not limit your rights regarding defective or incorrect goods.

Refunds

We’ll notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are non-refundable for change-of-mind returns, except where required by law. We do not charge a restocking fee.

Exchanges

If you need a different size or item, contact us at syndicate.wear@outlook.com. Exchanges depend on availability. If the item you want is unavailable, you may return your eligible item for a refund.

Pre-Orders

Items marked “pre-order” are purchased before they are ready to ship. The expected shipping window will be shown on the product page. Payment is collected at checkout unless otherwise stated.

You may cancel a pre-order for a full refund at any time before it ships by emailing syndicate.wear@outlook.com with your order number.

If we cannot ship within the stated window, we’ll notify you with an updated estimate and offer you the choice to accept the delay or cancel for a full refund. If we cannot fulfill your order, we’ll issue a full refund.

Pre-orders are eligible for the same return policy as other purchases. The 14-day return period begins when your order is delivered, not when you place it.

Your Consumer Rights

This policy does not limit your rights under applicable consumer protection laws. Where local law provides additional rights or different requirements, those protections apply.