Shipping policy

Shipping Policy

Syndicate is operated by Syndicate entertainment LLC. For shipping questions, contact syndicate.wear@outlook.comwith your order number.

Shipping Locations and Rates

Available shipping destinations and shipping charges are displayed at checkout. If your address is not supported at checkout, please contact us before placing an order.

Order Processing and Delivery

Processing and shipping estimates are provided on the applicable product page or at checkout. Processing time is the time needed to prepare your order before handing it to the carrier. Transit time begins after the carrier receives your package.

Unless otherwise stated, business days are Monday through Friday, excluding public holidays.

Delivery dates are estimates unless expressly described as guaranteed. If we become aware of a significant delay affecting your order, we will contact you using the email address provided at checkout.

Pre-Order Shipping

Items marked “pre-order” are purchased before they are ready to ship. The expected shipping window will be listed on the product page. Please review this information before ordering.

You may cancel a pre-order for a full refund at any time before it ships by emailing syndicate.wear@outlook.com.

If we cannot ship within the stated window, we will notify you, provide an updated estimate, and offer you the choice to accept the delay or cancel for a full refund. Where required, we will cancel and refund your order unless we receive your consent to the delay.

If we cannot fulfill your order, we will issue a full refund.

Orders Containing Pre-Order and In-Stock Items

If your cart contains both pre-order and in-stock items, please review any combined-shipping information provided on the product page or at checkout.

If no arrangement is stated, contact us before ordering to confirm whether the items will ship together or separately. We will not charge additional shipping fees after purchase without your agreement.

Shipping Confirmation and Tracking

We will email you when your order ships. If tracking is available for your shipping method, the email will include the tracking information.

Tracking may not update immediately after a shipping label is created. A label notification alone does not necessarily mean the carrier has received the package.

Address Changes

Please confirm that your shipping address, including any apartment or unit number, is correct before completing your purchase.

If you notice an error, email syndicate.wear@outlook.com immediately with your order number and the corrected address. We will make reasonable efforts to update it before shipment, but changes may not be possible once the order is with the carrier.

Delayed or Missing Packages

If your order is significantly delayed, tracking stops updating, or your package does not arrive, contact syndicate.wear@outlook.com.

If tracking shows “delivered” but you cannot locate the package, check nearby delivery areas and with household members or building staff, then contact us promptly.

We will investigate with the carrier and work with you toward an appropriate resolution, including a replacement or refund where applicable. A delivery scan does not limit any rights you have under applicable law.

Damaged Packages or Incorrect Items

If your order arrives damaged or contains the wrong item, contact syndicate.wear@outlook.com as soon as possible. Include your order number and, if possible, photos of the item and packaging.

Please keep the packaging while we review the issue, if reasonably possible. We will arrange an appropriate replacement or refund and cover any necessary return shipping costs.

Packages Returned to Sender

If a package is returned to us because of an incomplete address, refused delivery, or failure to collect it, we will contact you to discuss reshipping or a refund.

Any applicable reshipping charge will be explained and agreed upon before the package is sent again. If the return resulted from our error, we will cover the cost of correcting it. Any refund deductions must be permitted by applicable law and disclosed to you.

International Orders

If international shipping is available for your destination, your order may be subject to customs processing, import duties, or taxes.

Any duties or import taxes collected by Syndicate will be identified at checkout. Charges not collected at checkout may be assessed by the destination’s authorities and payable by the recipient where permitted by law. Contact us before ordering if you need clarification.

Customs processing can affect delivery estimates.

Returns After Delivery

Please see our Returns & Pre-Order Policy for return eligibility and instructions.

Eligible return requests must be made within 14 days of delivery. For pre-orders, this period begins when you receive the item, not when you place the order.

Your Consumer Rights

This policy does not limit your rights under applicable consumer protection laws. Where local law provides additional protections or different requirements, those protections apply.