Terms of service

Terms of Service

Welcome to Syndicate. These Terms of Service apply to purchases through our online store and your use of our website.

The store is operated by Syndicate entertainment LLC, trading as Syndicate. Throughout these terms, “Syndicate,” “we,” “us,” and “our” refer to Syndicate entertainment LLC.

Please read these terms before placing an order. If you have questions, contact syndicate.wear@outlook.com.

1. Using Our Store

To place an order, you must be legally able to enter into a binding contract under the laws that apply to you.

You agree to provide accurate and current contact, billing, shipping, and payment information. You may only use a payment method you are authorized to use.

You must not use our website for unlawful or fraudulent activities, interfere with its operation, introduce malicious software, or attempt to access restricted systems or another customer’s information.

2. Product Information

We aim to provide accurate product descriptions, photos, sizing information, and availability.

Colors may appear differently depending on your device and display settings. Please review the product description and size guide before ordering. These differences do not excuse supplying goods that are defective or materially different from their description.

We may update or discontinue products at any time. Changes will not reduce your rights concerning orders already accepted.

3. Prices and Payments

Prices are displayed in the currency identified on our website or at checkout. Applicable taxes and shipping charges will be shown before you complete your purchase.

Payment is collected at checkout unless otherwise stated. This includes pre-orders.

Prices and promotions may change for future purchases. We will not increase the price of an accepted order without your agreement.

If we discover a material pricing or product-information error affecting your order, we will contact you to resolve it. If we cannot fulfill the order on the agreed terms, we will offer cancellation and a full refund.

4. Orders and Availability

After you place an order, we will send an order acknowledgment. This confirms that we received your order. Acceptance occurs when we confirm that the order has been accepted or shipped.

We may decline or cancel an order for a legitimate reason, including unavailable inventory, suspected fraud, or an inability to process payment. If this happens, we will notify you and promptly refund any payment collected for the canceled items, including associated charges.

Any purchase limits will be disclosed before checkout.

5. Pre-Orders

Products marked “pre-order” are offered for purchase before they are ready to ship. The expected shipping window will be displayed on the product page.

You may cancel a pre-order for a full refund at any time before it ships by emailing syndicate.wear@outlook.com with your order number.

If we cannot ship within the stated window, we will notify you, provide an updated estimate, and offer you the choice to accept the delay or cancel for a full refund. Where required, we will cancel and refund your order unless we receive your consent to the delay.

If we cannot fulfill your pre-order, we will issue a full refund.

Pre-orders qualify for our standard return policy. The return period begins when the order is delivered.

6. Shipping and Delivery

Available shipping options, costs, and estimated timeframes will be displayed during checkout or on the applicable product page.

Please check your shipping address carefully. If you notice an error, contact us immediately. We will make reasonable efforts to update the address before shipment.

Delivery estimates may be affected by carrier disruptions or other circumstances. If your package is missing, damaged, or significantly delayed, contact syndicate.wear@outlook.com so we can investigate and arrange an appropriate resolution.

Nothing in these terms transfers responsibility for delivery to you before applicable law allows or limits your rights if an order is not delivered.

7. Returns, Refunds, and Exchanges

Our Returns & Pre-Order Policy forms part of these terms.

Under that policy:

You may request an eligible return within 14 days of delivery.
Change-of-mind returns must be unused, unworn, unwashed, and in their original condition, with original tags and packaging.
Customers pay return shipping for change-of-mind returns.
We cover necessary return shipping for damaged, defective, or incorrect items.
Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return.
Exchanges depend on availability.

Please review the full Returns & Pre-Order Policy for instructions on requesting, packaging, and shipping a return. Contact us before sending a return so we can provide the correct return address.

These conditions do not limit mandatory consumer rights.

8. Promotions

Discount codes and promotions may have eligibility requirements, exclusions, or expiration dates. Any conditions will be disclosed with the offer.

Changes to a promotion will not affect a discount already validly applied to an accepted order.

9. Website Content and Intellectual Property

The website’s original content, including Syndicate branding, graphics, photographs, designs, and text, belongs to Syndicate or its licensors and is protected by applicable intellectual property laws.

You may browse and use the website for personal shopping purposes. You may not reproduce or commercially exploit protected content without permission, except where permitted by law.

Nothing in these terms restricts lawful reviews, commentary, or other legally protected uses.

10. Customer Reviews

If you submit a review, it should reflect your honest experience. You must not submit unlawful content, disclose another person’s private information, or infringe someone else’s rights.

You retain ownership of your review. By submitting it for publication on our website, you give us nonexclusive permission to display it there.

We may remove spam, unlawful material, or content unrelated to the product or shopping experience. We do not prohibit or penalize honest negative reviews.

11. Privacy

Our Privacy Policy explains how we collect, use, and share personal information. Please review it before submitting personal information through our website.

12. Third-Party Links

Our website may contain links to third-party websites. Those websites operate under their own terms and privacy policies. A link does not automatically mean we endorse the third party or its content.

13. Website Availability and Responsibility

We make reasonable efforts to keep our website accurate, secure, and available, but access may occasionally be interrupted for maintenance or technical reasons.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including responsibility for fraud or any mandatory rights concerning product quality, safety, delivery, or refunds.

14. Questions and Disputes

Please contact syndicate.wear@outlook.com with any concern about your order or these terms. Include your order number, if applicable, and a description of the issue so we can work toward a resolution.

Contacting us does not prevent you from exercising your rights through your payment provider, a consumer protection agency, or a court with jurisdiction.

15. Changes to These Terms

We may update these terms from time to time. The current version will be posted on this page with an updated date.

Changes apply prospectively. The terms in effect when you place your order will govern that purchase unless a change is required by law or you expressly agree otherwise.